Thank you for your interest in our products!
Our contact information
By standard mail:
BCD Accessories Inc.
P.O Box 431634
South Miami, Florida 33243
By email:
support@lostinecstasy.comGuaranteed Discreet
> Packaging - For your privacy, our packaging in no way reveals the nature of its contents.
> Billing - Your credit card statement will be billed "BCD Accessories Inc." for your privacy.
> Shipping - Only the shipping address is on the shipping label
Shipping Policy:
To stretch your shipping dollar, we suggest ordering several items at once. We charge a flat rate for shipping so you'll save more money buying in bulk than by placing multiple orders.
Shipping dates are estimated from the day the order is shipped
Shipping Rates
Free Delivery on purchases $69 or more. Offer applies to US mail deliveries.($8 dollar value). Amount reduced from UPS shipping methods if selected. (U.S deliveries only)
1. UPS 3 Day; $17.50.
(PO or APO Boxes CAN NOT use UPS)
2. UPS Ground Delivery within 5 - 7 Business Days; $9.50
3. USPS Delivery within 7 - 10 Business Days; $8.00
(PO Boxes or APO addresses use US Mail ONLY)
4. Delivery to Canada within 7 - 10 Business Days; $22.50
5. International(Outside of Canada) Delivery within 10 - 15 Business Days; $28 per order and $3 per item.
Refund, Returns and Cancellation Policies:
For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us).
Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please Contact Us.
If you do not follow all of the instructions on this page you may incur a 25% restocking fee or not receive any refund at all.
Without prior approval we will not reimburse for return shipping costs.
If you feel the item was not as advertised, please go back to the page where the item is listed and make sure that you are correct. Then please email us with the webpage address and let us know what the page said and what you found to be different. We will refund you if the necessary information is missing, and we appreciate help to improve our site.
If a product has clear and correct size measurements, then we will NOT allow a return because of size. If the size is not listed on the page, we will accept a return if you provide us with detailed accurate measurements that we can add to the site.
In your return package please include:
1. The packing slip
2. A note telling us what the problem was
3. A note stating whether you would like a refund or an exchange for another item.
4. If you do not include a note, you may not be refunded!
Please allow up to 3 weeks to receive your replacement or refund.
We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you will be happy with our services.
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